Refund policy

At Ved Yantra, we take utmost care in ensuring that every sacred product is delivered in perfect condition. However, in the rare case that you receive a defective or damaged product, we are here to assist you.

Please read our policy carefully.

7-Day Replacement for Defective or Damaged Products

We offer a 7-day replacement policy only in case of:

Manufacturing defects
Physical damage during transit
Incorrect product received

Customers must notify us within 7 days of delivery.

Mandatory Video Proof Requirement

To be eligible for a replacement or refund, customers must provide:

A clear unboxing video
The video must be recorded from the beginning (before opening the package)
The package label and condition must be clearly visible
The defect or damage must be clearly shown in the same video

⚠️ Without a proper unboxing video, replacement or refund requests will not be accepted under any circumstances.

This policy helps protect both our customers and our business from fraudulent claims.

Important Conditions

Products must be unused and in their original packaging
Minor color variations due to lighting or screen differences are not considered defects
Slight variations in handcrafted products are natural and not treated as defects
Returns or refunds are not accepted for reasons such as change of mind, personal preference, or incorrect ordering

Refund Timeline (If Applicable)

If a refund is approved:

Prepaid orders → Refund will be processed to the original payment method within 5–7 business days
COD orders → Refund will be processed via bank transfer (bank details required)